| Help / FAQs (Frequently Asked Questions) Welcome to the clickchemist.co.uk Help Desk. Below you will find all the information you need to know about the way in which we deal with your online purchases. Can I pay by cheque or postal order?
Yes, we do accept cheques and postal orders. These should be made payable to Click Trading Ltd. Please drop us a note indicating your Name and Delivery Address, together with the items you wish to purchase. Send your cheque or Postal order to: ClickChemist.co.uk
Unit 3 Osborne Court
Thelwall New Road
Grappenhall
Warrington
WA4 2LS Please review Delivery Page for correct postage costs. Please note that orders paid by Postal Order will be processed immediately. However, we do have to wait 5 working days for a cheque to clear before dispatching the order. Do I have to pay postage on my dispensed items?
No, we do not charge postage on items dispensed to fulfill NHS prescriptions, however Private prescriptions will incur a £2.95 delivery charge. Can I send my prescriptions to clickchemist.co.uk?
We can dispense your NHS and private prescriptions, as long as they are written by a UK-registered prescriber. We aim to deliver your prescription medicines to you within 1-2 days of receipt of your prescription in the post. For more details about our prescription service, call our pharmacy team on 01925 601 663, or click here. How much do you charge for delivery?
We charge a standard fixed rate of £2.95 for packaging and delivery to any destination in the UK for all orders under £45.00. Orders of £45.00 and above are free of delivery charges to any UK destination. Deliveries outside the UK are charged according to the weight of the goods. The exact amount will be confirmed at the checkout. Click here for an indication of overseas delivery costs. I don't live in the UK can you still deliver to me?
Yes we are able to deliver products (excludes prescription medicines) outside the UK. For further information email customercare@clickchemist.co.uk. How do I pay for my products?
You can pay for your products online via credit/debit card by simply selecting the pay by direct credit card entry option. All your credit card information is encrypted using SSL (secure socket layer). Please view our security page if you would like more information about how we protect your details.
Alternatively, you can place your order over the telephone; please call us FREE on 0800 2346289. Are credit card transactions over the Internet safe?
The credit card area on our site is secure. ClickChemist.co.uk utilise industry standard Secure Sockets Layer (SSL) technology to allow the encrytion of all credit card information. This means information passed between your computer and our web site cannot be read by any third party.SSL encrytion technology, used by many Internet stores similar to ourselves, virtually eliminates credit card fraud on the Internet. What happens if I'm not at home when you deliver?
We use Royal Mail and Business Post services for the majority of our deliveries. Depending on the nature and value of your order, we may use an enhanced service such as Recorded or Special Delivery, which will require a signature on delivery - if you are not in, you will be left a note to say that delivery was attempted, which will also contain full instructions about how to obtain your parcel - either by rearranging a delivery time, or by collecting the parcel from a local delivery office. If you wish for your order to be delivered on a particular date, call us on 01925 601663 and we'll do our best to help. Click here for more delivery information. If I need something straight away can you help me?
If you need medicines immediately, we are not best placed to help you - in this situation you should consult a local pharmacist or doctor, or call our pharmacy team FREE on 0800 2346289 if you need advice about what to do. We do aim to send medicine-only orders to you for delivery on the next working day in the UK, if you order before 12:00pm. | 
